FAQ

Got Questions? We’ve Got Answers!

Here, we’ve compiled answers to some of the most common questions about living with us. Whether you’re curious about amenities, policies, or the local area, you’ll find all the information you need to make your stay comfortable and enjoyable. If you have any other questions, don’t hesitate to reach out!

Facilities

How do I get my internet connection working?

Getting your internet set up is easy! Internet access is free, but you’ll need to purchase a cable and/or modem to get started. Only one of the ethernet outlets works, so make sure to test both to see which one provides the connection for your modem or computer.

If you prefer a wired connection, just plug in the cable, and you’re good to go. For Wi-Fi, you’ll need to buy an Ethernet modem, which can be from any brand. You can search online for different options that suit your budget.

If you’re unsure about compatibility, feel free to contact DNA at +358 44 144 044 for assistance. Once your modem is connected, the Wi-Fi will be available using your modem’s details. For more info, check out the One4All app!

How does the laundry work?

When you move in, the One4All app will be activated for you to book laundry services. In the app, you can find instructions for washing machines and other housing guidelines. The laundry room is located on the street level of the staircase A.

Is there a gym in the building?

Yes! The gym is located in the basement of staircase C, and it’s free of charge for our residents. We recommend using it between 8:00 and 22:00 to be considerate of your neighbors— the sound of weights can travel easily through the building’s structures!

Is there a sauna in the building?

Yes! We have two saunas, one for women and one for men. The women’s sauna can be found on the ground floor in staircase A and the men’s sauna in the basement of staircase C.

You don’t need to book a sauna shift in advance. Sauna shifts are every Wednesday and Friday from 7pm to 9pm. The door lock opens when the sauna is turned on, otherwise, the sauna doors are locked.

Where can I find all the facilities?

Sauna (women’s sauna on the ground floor of staircase A & men’s sauna on the basement of staircase C)
Gym (basement of staircase C)
Laundry room (ground floor of staircase A)
Club room (ground floor of staircase A)
Barbeque area
Storage room (ground floor of staircase B & basement of staircase C)
Bike storage (ground floor of staircase A)

Where is the garbage collection point?

The bins are located in shelters next to Staircase A and Staircase D. You can open the shelter’s door with your room key.

Why doesn’t the oven work at the same time as the stove?

The fuse is a bit small, so unfortunately the oven and stove can’t be used at the same time. Just remember to use one or the other when cooking, and everything should work perfectly!