FAQ

Yes, the security deposit (€595) serves as the final reservation for the apartment and needs to be paid right after receiving the invoice. The security deposit is refunded after your contract has ended and if the conditions in the contract have been met.

You will receive a message titled “Confirmation of Security Deposit Receipt” once we have received your deposit. Please note that no separate payment confirmation will be sent for rent invoices.

Keep an eye out for emails from Brang Oy. For international payments, we recommend using Wise, Revolut, or N26, as we unfortunately cannot accept cash or debit card payments.

All rent invoices will be sent to your email each month—typically on the 15th for the following month. Please note that your first rent invoice may arrive on a different date. You’ll see all the necessary details, including the due date and reference number, on the invoice itself.

The due date for rent is always the 2nd of the month. Remember to include the reference number when paying so we can match the payment to your account. A few days’ delay is not an issue—interest is only charged 14 days after the invoice is sent.

If you receive a reminder invoice from Brang Oy, simply pay the updated amount with the added reminder fee. Otherwise, pay according to the original invoice.

Please note that no separate confirmation will be sent once your rent payment is received.

For payment plans or questions, contact Brang Oy directly—their contact details can be found on your invoice.

You will receive the invoice for the security deposit to your email address after you have signed the contract from a sender called Brang Oy. The invoice can be paid with a bank transfer as we, unfortunately, can’t accept cash or debit card payments. We recommend using a service like Wise, Revolut, or N26 for all international payments.

Make sure you fill in the reference number for the payment so that we can connect the payment to your account. In addition, note that your bank may charge a transfer fee.

Your tenancy will only be confirmed once the security deposit has been paid. If the deposit is not received within seven days of the invoice being sent and you haven’t contacted us about the payment, we reserve the right to offer the apartment to the next applicant.

We understand that international bank transfers can take time. If you think your payment might be delayed beyond the seven-day window, please let us know as soon as possible.

Please note: even if interest for late payment appears on the invoice, we do not charge any late fees for security deposit payments.